1. Introduction

Welcome to Dear Duct Cleaning Services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: Includes your name, email address, phone number, address, and other details you provide when you contact us or use our services.
Payment Information: If you make a payment, we may collect payment details such as credit card information. Note that we do not store your credit card information; it is processed by a secure third-party payment processor.
Usage Data: Includes information about how you interact with our website, such as your IP address, browser type, pages visited, and the date and time of your visit.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track user behavior, and improve our website. You can control the use of cookies through your browser settings.
3. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To deliver duct cleaning services and respond to your inquiries or requests.
To Process Payments: To process transactions and manage billing.
To Improve Our Website: To analyze usage patterns and enhance the functionality and content of our website.
To Communicate with You: To send you updates, promotional offers, and important information related to our services. You can opt-out of marketing communications at any time.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal requests.
4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following situations:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing services. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or other business transition, your information may be transferred as part of the transaction.
5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

Access and Correction: You can request access to or correction of your personal information held by us.
Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.
7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.